Elevate Dispatch

Our system has no theoretical limit on the number of floors or elevators it can support. It is built using modern software architecture and communication protocols, allowing it to scale effectively with demand.

The only constraint is processing power, which can be increased as needed to handle any practical requirements—making the system suitable for everything from small buildings to large, complex installations.

We offer a range of touchscreen sizes suitable for kiosks: 10.1", 15.6", 21.5", 23.6", and 31.5". Our standard model is the ProDVX APPC-10XPL, which is configured with Linux instead of Android for improved robustness. We've also developed our own custom kiosk application to ensure a reliable and streamlined user experience.

Alternative tablets can be considered, provided they are capable of running Linux. Contact us if you'd like to explore this option.

We’ve developed a custom keyboard encoder that allows a standard accessibility button to connect directly to the tablet via the USB port. This enables simple and reliable interaction for users requiring accessible input.

Yes, the screen graphics are fully customisable. Since the displays are essentially web pages, their appearance and layout can be tailored to your needs. Updates can be made remotely via the destination control server, allowing for easy and efficient changes without on-site access.

Yes, our system is designed to integrate seamlessly with a range of access control systems, including speedgates, turnstiles, and kiosk-based authentication.

For speedgate integration, destination calls can be placed automatically based on the security system’s knowledge of where the user is authorised to travel. When a user presents their security card (or other device) at the barrier, the access control system sends a message to the dispatcher, which allocates an elevator and displays the assigned car on a screen built into the barrier. The user can then proceed directly to the elevator without needing to interact with a destination input device in the lobby.

Alternatively, authentication can take place at the kiosk itself, either in addition to or instead of the speedgate. In this case, the user presents their credentials at the kiosk before a destination can be selected. This can provide a flexible and secure option in buildings where physical entry barriers are not used.

We have an agreement with a third-party security systems integrator to support these integrations. Please contact us to discuss lead times, as implementation depends on system requirements and current development workload.

Yes, we support hybrid systems where destination input kiosks are installed on main or busy floors, while conventional up and down buttons are retained on upper or less busy floors. This can be an attractive option in retrofit projects, as it reduces the number of touchscreen kiosks required and allows reuse of existing infrastructure.

That said, this is not our preferred approach. To ensure passengers use their allocated elevator when travelling from destination control floors, the in-car floor selection buttons must be disabled when serving those calls. They are then reactivated when the elevator responds to a conventional up or down call. As a result, passengers can encounter car call buttons that work only some of the time, which can be confusing.

This arrangement can work reasonably well in environments such as office buildings, where regular users become familiar with the system. However, it should be understood as a compromise solution rather than an ideal one.

Our dispatcher is designed to support this functionality, but further development work is required before it will be available. Please contact us to discuss lead times, as these will depend on your project requirements and our current workload.

Yes, we can provide special functions tailored to your specification. Examples include:

• A cleaner function that sends a selected elevator to a designated floor and temporarily removes it from service for cleaning.

• A VIP function that reserves and holds an elevator exclusively for a special guest.

These features are designed to improve operational efficiency by making elevators available for specific needs with minimal impact on overall service for other users.

If you have specific requirements, please contact us to discuss what’s possible — we’re happy to explore custom functionality to suit your building.

Yes, Elevate Dispatch is designed as a global dispatcher, capable of managing all types of elevators, including single-deck, double-deck, and configurations with multiple elevators in the same shaft, even when mixed within the same group.

If your project involves double-deck lifts or advanced configurations, please contact us to discuss your requirements. These setups are supported but may involve longer lead times to finalise and deliver due to their complexity.

A group call option can sound attractive in theory and can be implemented if required. In practice, our site observations show that it is rarely used as intended. Once people are aware of it, some begin to use it even when travelling alone, as it can offer a personal advantage. This can include more available space in the car, preferential allocation within the dispatch logic, and a reduced likelihood of additional intermediate stops.

For these reasons, while we could provide a group call function if it is specified, we generally recommend against enabling it for unrestricted use, as it can encourage unintended passenger behaviour and reduce overall system efficiency.

There are situations where a group call function is genuinely valuable, for example, where guided tours operate regularly, and a single person needs to call an elevator for a group. In these cases, the feature can be implemented as a controlled option, activated using a security card or PIN code, to ensure it is used only when appropriate.

If you are considering this option, please get in touch with us to discuss lead times, as these will depend on your project requirements and our current workload.

Elevate Dispatch does calculate predicted arrival times as part of its optimisation process, so in principle this type of display is possible. The challenge is that, unlike a bus or train, an elevator may gain additional stops after you have placed your call. Its arrival at your floor may be later than first predicted. A visible countdown that repeatedly jumps back up can feel unhelpful for users.

We are exploring alternative ways to present progress that draw inspiration from other transport systems while reflecting the dynamic nature of elevator traffic. These ideas are in development and not yet part of the product.

Yes, this is possible. When a destination request is registered and an elevator is allocated, Elevate Dispatch can provide an estimated time for that elevator to arrive at the boarding floor. This estimate is based on the same real-time optimisation calculations used by the dispatcher.

As with any time prediction in an elevator system, the estimate may change if additional calls are assigned before the elevator arrives. Careful presentation is therefore important to ensure the information is helpful rather than misleading.

This feature can be implemented, but it is not currently part of the standard product. Please contact us to discuss lead times, as these will depend on your project requirements and our current workload.