Elevate Dispatch

Elevate Dispatch is a world-class elevator traffic management system that applies destination control to optimise performance and enhance user experience

What is destination control?

Destination control systems offer numerous advantages over conventional systems. Minimising unnecessary stops and evenly distributing passenger loads enable faster journey times and less crowded elevator cars.

Additionally, destination control can handle higher passenger volumes and a wider range of special functions, e.g., VIP, accessibility and other priority functions, making it ideal for modern buildings.

Destination control is an advanced elevator dispatching system designed to optimise efficiency and passenger flow within a building. Unlike conventional systems where users press a button to call an elevator and select their floor inside the car, destination control requires passengers to input their desired floor at a kiosk or keypad before boarding. The system groups passengers travelling to the same destination into the same elevator, reducing stops and improving journey times. This pre-allocation of elevators significantly enhances system performance, particularly during peak traffic periods.

 FAQs

 

  • Our system has no theoretical limit on the number of floors or elevators it can support. It is built using modern software architecture and communication protocols, allowing it to scale effectively with demand.

    The only constraint is processing power, which can be increased as needed to handle any practical requirements—making the system suitable for everything from small buildings to large, complex installations.

  • We offer a range of touchscreen sizes suitable for kiosks: 10.1", 15.6", 21.5", 23.6", and 31.5". Our standard model is the ProDVX APPC-10XPL, which is configured with Linux instead of Android for improved robustness. We've also developed our own custom kiosk application to ensure a reliable and streamlined user experience.

    Alternative tablets can be considered, provided they are capable of running Linux. Contact us if you'd like to explore this option.

  • We’ve developed a custom keyboard encoder that allows a standard accessibility button to connect directly to the tablet via the USB port. This enables simple and reliable interaction for users requiring accessible input.

  • Yes, the screen graphics are fully customisable. Since the displays are essentially web pages, their appearance and layout can be tailored to your needs. Updates can be made remotely via the destination control server, allowing for easy and efficient changes without on-site access.

  • Yes, our system is designed to integrate seamlessly with a range of access control systems, including speedgates, turnstiles, and kiosk-based authentication.

    For speedgate integration, destination calls can be placed automatically based on the security system’s knowledge of where the user is authorised to travel. When a user presents their security card (or other device) at the barrier, the access control system sends a message to the dispatcher, which allocates an elevator and displays the assigned car on a screen built into the barrier. The user can then proceed directly to the elevator without needing to interact with a destination input device in the lobby.

    Alternatively, authentication can take place at the kiosk itself, either in addition to or instead of the speedgate. In this case, the user presents their credentials at the kiosk before a destination can be selected. This can provide a flexible and secure option in buildings where physical entry barriers are not used.

    We have an agreement with a third-party security systems integrator to support these integrations. Please contact us to discuss lead times, as implementation depends on system requirements and current development workload.

  • Yes, we support hybrid systems where destination input kiosks are installed on main or busy floors, while conventional up/down buttons are retained on upper or less busy floors. This can be an attractive option in retrofit projects, as it reduces the number of touchscreen kiosks needed and allows for reuse of existing infrastructure.

    Our dispatcher is designed to support this functionality, but further development work is required before it will be available. Please contact us to discuss lead times, as they will depend on project requirements and our current workload.

  • Yes, we can provide special functions tailored to your specification. Examples include:

    • A cleaner function that sends a selected elevator to a designated floor and temporarily removes it from service for cleaning.

    • A VIP function that reserves and holds an elevator exclusively for a special guest.

    These features are designed to improve operational efficiency by making elevators available for specific needs with minimal impact on overall service for other users.

    If you have specific requirements, please contact us to discuss what’s possible — we’re happy to explore custom functionality to suit your building.

  • Yes, Elevate Dispatch is designed as a global dispatcher, capable of managing all types of elevators, including single-deck, double-deck, and configurations with multiple elevators in the same shaft, even when mixed within the same group.

    If your project involves double-deck lifts or advanced configurations, please contact us to discuss your requirements. These setups are supported but may involve longer lead times to finalise and deliver due to their complexity.

Why Peters Research?

With over 25 years of expertise in the elevator industry, Peters Research has meticulously refined its dispatcher to deliver world-class elevator traffic management. Their flagship elevator simulation and analysis tool, Elevate, is globally recognised as the industry standard, underscoring their leadership and deep understanding of vertical transportation systems. This extensive experience has been integrated into their dispatcher, ensuring it adeptly manages complex passenger flows and optimises operations across all building types and elevator configurations.

Choosing Elevate Dispatch means leveraging decades of specialised knowledge and state-of-the-art technology to improve elevator performance and passenger experience.

One dispatcher, countless integrations

Elevate Dispatch excels in its flexibility and compatibility, making it a standout wherever intelligent elevators are required. One of its key strengths lies in its ability to manage the complexities of varying elevator controllers. Elevator controllers often differ significantly between manufacturers and systems, creating challenges for the dispatcher designer. Elevate Dispatch simplifies this task by minimising the role of individual controllers, allowing the dispatcher to take charge of the overall system for enhanced efficiency and streamlined operation without compromising safety.

Elevate Dispatch can enable an intelligent, non-proprietary destination control solution for any controller vendor who partners with Peters Research Ltd. In most cases, destination control can be added to existing installations without replacing the controller.

Elevate Dispatch provides a future-proof solution that can adapt as technology evolves. Peters Research’s commitment to interoperability makes the system a valuable asset for building managers and developers prioritising flexibility and scalability.

How do I find out more?

If you’re interested in learning more about Elevate Dispatch, or are considering it for your project, please get in touch with us.